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During these unprecedented times keeping our patients, doctors and staff safe is our number one priority.

In order to ensure maximum protection to both our patients and to our staff we have put in place the following safeguarding standards:

New safeguarding standards

  • We have implemented pre-screening questions in which we ask all patients to confirm they do not have symptoms of COVID-19 before booking a face to face appointment
  • We are advising patients to arrive no more than 5 minutes before the start of their appointment to minimise the spread of infection in our waiting room and reception area.
  • All patients, doctors and other members of staff are asked to use hand sanitiser on arrival.
  • Our doctors are equipped with PPE for their protection and yours
  • We are sending additional communications to all patients reminding them not to attend if they have symptoms or anyone in their household has symptoms. For those with symptoms, we can provide telephone appointments instead.
  • We have implemented frequent deep cleaning at our practice to ensure continued safety to patients and our people.

What we are doing to help you

Whilst our day-to-day lives have been disrupted, and seemingly will be for quite some time, we want to reassure you that we will continue to provide access to GPs when and where you need it.

We remain dedicated to providing quick, and safe access to the majority of our usual healthcare services to all our patients. 

Where we can continue to operate safely, our practice remains open for face to face appointments and specialist referrals for services such as scans and X-rays, and many of our services can be accessed via telephone.

Our practice remains open and our telephone appointment service is also available 6 days a week. We can send prescriptions to your local pharmacy or post them to your home address. 

Caring for the wider community

COVID-19 is particularly dangerous for those over 60 or those with weakened immune systems.  It is vital that patients with a fever and/or a new, continuous cough do not come into the practice to reduce the risk of spread.

If you are unsure of whether to book a face to face appointment or telephone appointment, you can call our team for confidential advice.

We recognise this is an unsettling period, especially for people with mental health conditions. Should you need advice, all our doctors have mental health training and can provide support and onward referrals if needed.

 It’s important during these unsettling times to be kind to yourself and make sure you’re looking after you as well as your loved ones.

Edgbaston Private Medical Practice is a trading name of Lister Medical Group Ltd, Registered Office: 44 George Road, Birmingham, B15 1PL, UK Company Reg No.: 09594751